WE'RE HERE TO HELP
Have a question?
daisyhui.tailor@aliyun.com
F.A.Q.
You may have some questions or concerns.
We’re here to provide you with the answers you need.
Orders
- I'm new to buying custom clothing online. What should I know? »
-
You can view "How it works"(See the bottom of the page), If you need help, don't hesitate to reach out to our Concierge Team
daisyhui.tailor@aliyun.com - If i want to make changes to an order,What should I do? »
- You can only view your garment measurements in your account.If you want to make changes to an order, please contact our Customer Service Team (daisyhui.tailor@aliyun.com)
as soon as possible and within 24 hours after submitting your order for help. We cannot guarantee that we will be able to make any changes to your order, so make sure you double check your fabric selection, measurements and customizations before submitting. Your order will be confirmed and cannot be changed after 24 hours.） - If i want to make changes to an order,What should I do? »
- You can only view your garment measurements in your account.If you want to make changes to an order, please contact our Customer Service Team (daisyhui.tailor@aliyun.com)
as soon as possible and within 24 hours after submitting your order for help. We cannot guarantee that we will be able to make any changes to your order, so make sure you double check your fabric selection, measurements and customizations before submitting. Your order will be confirmed and cannot be changed after 24 hours.） - About Shipping&delivery？ »
- You can view
"Shipping&delivery"
(See the bottom of the page), If you need help, don't hesitate to reach out to our Concierge Team:
daisyhui.tailor@aliyun.com.
Product
- I would like to know what material is fabric? »
- All of our fabric is wool.
- What kind of fabric do you use for your suits? »
- We know that getting your own measurements taken may seem daunting, but with the help of a friend and our measurement guide videos, it's actually quite easy and fun. So, there's no need to get measured at a professional tailor. Furthermore, we review every customer's measurements thoroughly to ensure that nothing seems off. If something does, we'll reach out and ask you to re-measure particular areas. No matter what, we've got you covered.
Fit
- I'm concerned that my measurements won't be correct. Should I get measured at a professional tailor? »
- We know that getting your own measurements taken may seem daunting, but with the help of a friend and our measurement guide videos, it's actually quite easy and fun. So, there's no need to get measured at a professional tailor. Furthermore, we review every customer's measurements thoroughly to ensure that nothing seems off. If something does, we'll reach out and ask you to re-measure particular areas. No matter what, we've got you covered.
- What I ordered doesn't seem to fit right, what should I do? »
- Don't worry! Just send us a message letting us know what the issues are. We'll ask for some photos of you and once we have them, we'll provide an objective second opinion on how your garment fits. Remember, when you look good, we look good. We're on the same team, so rest assured that we'll work with you to make sure you’re 100% happy with your custom clothes.
Payment
- I don't have the ability to pay via credit card. What are my options? »
- No credit card? No worries. We can take payment via PayPal. Don't have PayPal? You can set one up in minutes atwww.paypal.com. Once you're all set, contact us daisyhui.tailor@aliyun.com.
comand we'll walk you through a PayPal checkout. - I have a question about the payment? »
- Contact us:
daisyhui.tailor@aliyun.com